Frequently Asked Questions

Do I lose my seat if I do not buy a monthly pass?
Monthly pass holders have priority for the available seats. In the case where a passenger chooses not to purchase a monthly pass, then they are no longer guaranteed seating for the upcoming month.
Operating costs for the TEO service must be paid on a monthly basis. TEO has the obligation to meet monthly operating costs from generated revenue acquired from seat sales.
It is unacceptable that losses incurred by TEO expenses be passed on to the Municipality's Taxpayers.
Existing passengers who relinquish their rights to a seat will be placed on a waiting list and notified once a seat becomes available.

Why is the 558 called an Super Express?
This route is unique as it will only pick up at one location, the Brébeuf Park & Ride in Casselman, and will then proceed directly to Ottawa via Highway 417.

Who are the NGPR Board Members?
Please go to the About TEO page for this information.

Does the NGPR Board presently have any passenger representation on the Board?
We are presently requesting that any passengers interesting in becoming a representative please contact admin@teo-eot.ca and your names will be forwarded to the Board for consideration.